Frequently Asked Questions

Most residential carpet cleaning jobs take between 1-3 hours depending on the size of the area and the level of soiling. Drying time typically takes 2-4 hours, though this can vary based on humidity and air circulation in your home.

For most households, we recommend professional carpet cleaning every 12-18 months. However, homes with pets, children, or high traffic may benefit from cleaning every 6-12 months. Regular cleaning extends the life of your carpets and maintains indoor air quality.

Absolutely. We use eco-friendly, green-certified cleaning solutions that are safe for pets and children. Our products are non-toxic and don't contain harsh chemicals. Once the carpets are dry, they're completely safe for your family and pets.

Yes, we can move most standard furniture as part of our service. We ask that you remove any fragile or valuable items prior to our arrival. We'll place furniture back on protective pads to prevent any damage to your floors.

We accept cash, check, and all major credit cards. Payment is due at the time of service. For commercial accounts, we can arrange invoice-based billing with NET-30 terms.

Yes, we stand behind our work with a satisfaction guarantee. If you're not completely satisfied with our service, we'll return and make it right at no additional cost. Your happiness is our top priority.

We service Indian Trail, Matthews, Weddington, Monroe, Wesley Chapel, Charlotte, and surrounding areas in Union County and the greater Charlotte metro region.

Before we arrive, please vacuum the areas to be cleaned, remove any fragile items, and clear the space of toys and clutter. If you have pets, please secure them in a separate room during the cleaning process. This helps us work more efficiently and ensures the best results.